Under direct supervision of the Community Outreach Coordinator and support from the Outreach Specialist II, the Community Outreach Worker is responsible for the operation of the community resource centers and the promotion of activities delivered at the community resource centers in an assigned area. Community Outreach Worker coordinates with staff and agencies to provide education and recreation activities for youth and families in a fun, healthy, and inviting environment.
- Community Resource Center Support
- Assists with professional, customer friendly services to visitors, participants, the general public, and providers that utilize the community resources centers.
- Coordinates and promotes the monthly calendar of activities delivered at the community centers.
- Coordinates activities related to the facilities including, emergency management, injury prevention, evacuations, and transportation and mobilization matters.
- Assures that facilities are opened and closed at the appropriate times as operational guidelines or special events require.
- Collects and reports utilization data as requested.
- Facilitates/coordinates meetings or focus groups to gather feedback on program activities
- Outreach Efforts
- Facilitates/coordinates meetings or focus groups to gather feedback on program activities and identify priorities
- Serves as an advocate for families to promote navigating the healthcare and social services system or to increase access to services.
- Responsible for recruiting residents to participate in outreach activities and promote visibility of the department.
- Develop and implement recruitment plans to increase adult and youth participation and attendance at department events.
- Recruit, train and coordinate volunteers according to County procedure to assist with the programs and operations for department events.
- Conducts community based tools such as surveys and assessments
- Works with other agencies or coalitions to identify resources and establish a clearing house at Resource Centers that will provide referrals and/or satisfy requests for health information.
- Maintains good working knowledge of activities in the U.S./Mexico border, community trends and/or emerging contextual issues as they may affect assigned operation areas.
- Meets with the program staff and supervisor on a regular basis.
- Work within multidisciplinary teams that consist of the Outreach and Education Staff and other HHS staff
- Represents the department programs at meetings or conferences as requested by the division manager
- Assists with the development of media messages and campaigns as appropriate
- Facilitates the prompt and accurate submission of information reports or data as required by funding agencies and division manager
- Compose correspondence, reports, spreadsheets, requisitions and other documents.
- Completes necessary administrative forms for accurate and complete data collection.
III. ADDITIONAL DUTIES. Performs other duties as assigned.
A. Education: High School Diploma or GED required
B. Experience. Six (6) years full time experience in outreach, customer service, recruitment, or mobilization activities. Bilingual (English/Spanish) is required.
C. Education/Experience substitution. In accordance with County policy.
D. Licenses/Certifications. Must have or be able to acquire a valid Driver's license.
E. Other (e.g., post-offer medical exam, polygraph, background check, driver’s license record, etc.). Must pass background check and maintain a current driver’s license.
Must have knowledge of: Doña Ana County colonias, villages and overall population and community resources and networks including a demonstrated understanding of the ethnicity, language, socioeconomic status and life experiences of populations in those communities; activities related to the development of families, youth engagement; culturally appropriate community-based education methods; and organizational and consensus building skills.
Must have skills to: Operate general office and computer equipment and using software including Microsoft Office Word; maintain accurate records; facilitate focus groups or classes; promote and organize meetings and classes.
Must have ability to: Effectively communicate verbally and in writing in both English and Spanish; develop collaborative partnerships, utilize referral networks within local health care system, maintain confidentiality, and motivate people to engage in healthy behaviors.
Location/Region: Las Cruces NM